REFORMER STUDIO POLICIES
SOCKS ARE NOW MANDATORY!
Arrival Time
Our spaces are very small. There is no need to arrive any earlier than five minutes before your class. We often have classes back-to-back with just a five minute changeover time. Late arrivals won’t be admitted to avoid disrupting the flow of the class and t ensure your safety by being properly warmed up before starting the class.
Class Late Cancellations
As we are a small studio, cancellations and no-shows affect us significantly. We have had to implement a strict policy to try and curb empty spaces in our already limited classes. For monthly unlimited packages, you will be automatically charged $15 plus tax if you cancel within 12 hours of a class. For packages, you will simply lose that class. You can sign in to your Momence account to modify your class selection. You MUST cancel online. Emailing or leaving a phone message is not considered cancelling. Please check the weather the day before to be sure you will be able to make it in. Emails asking for exceptions, won’t be responded to. Thanks for understanding!
Class No-Shows
We are now implementing a separate fee for no-shows to try and curb empty spaces in our small studio. Monthly and package holders will be charged a no-show fee of $20 plus tax.
Private Session Late Cancellations
The cut-off for canceling without penalty is 12 hours notice. Within 12 hours, you will lose the full amount or credit.
Membership Policies
All memberships roll over every 30 days.
Monthly reformer memberships include one class a day. If there is space in a second class, you are welcome to stay but can’t book the second class in advance.
Memberships will automatically renew every 30 days until you cancel the renewal by emailing info@glebepilates.ca
Memberships may be paused for a minimum of two weeks.
Refund Policy
All purchases are non-refundable.
Class Changes
We reserve the right to cancel classes that have less than three people registered up to 4 hours before the class. The class theme or teacher may change at any time.
Beginner Policy
Beginner clients can ONLY attend beginner classes to start. This is for your safety. Regardless of your level of fitness, you need to learn how to safely move around the machines. Once you have taken at least three classes, you can speak with an instructor to see if you are able to move into other classes. This is to keep classes safe for everyone and to avoid disrupting the flow of classes for all signed up.
No crying in the studio :)
MAT STUDIO POLICIES
Welcome to our community! As we expand into mat studios at two new locations, please take a moment to familiarize yourself with our studio policies to ensure a harmonious experience for everyone.
Punctuality
Arrival Time: Please arrive 5-10 minutes prior to class leaving you time to get situated without interrupting the class. Late arrivals may not be admitted. It is up to the teacher’s discretion.
Class Start: Classes will begin and end on time.
Class Late Cancellations
As we are a small studio, cancellations and no-shows affect us significantly. We have had to implement a strict policy to try and curb empty spaces in our already limited classes. For monthly unlimited packages, you will be automatically charged $15 plus tax if you cancel within 6 hours of a class. For packages, you will simply lose that class. You can sign in to your Momence account to modify your class selection. You MUST cancel online. Emailing or leaving a phone message is not considered cancelling. Please check the weather the day before to be sure you will be able to make it in. Thanks for understanding!
Class No-Shows
We are now implementing a separate fee for no-shows to try and curb empty spaces in our small studio. Monthly and package holders will be charged a no-show fee of $20 plus tax.
General
No Perfume: Due to allergies and sensitivities, please refrain from wearing perfume or scented lotions.
Attire: Wear comfortable, breathable athletic wear.
Studio Mats: You are welcome to use our mats. Please wipe them down well after use.
No shoes: Please remove your shoes before entering the yoga studio.
Personal Items: Keep personal belongings in designated areas. The studio is not responsible for lost or stolen items.
By attending classes, you agree to abide by these policies. Failure to do so may result in being asked to leave the studio. We reserve the right to change these policies at any time.
Thank you for your understanding and cooperation.